At Madison Verkoopwinkel, we are committed to providing you with high-quality outdoor cushions and garden furniture along with excellent service. Below you’ll find all the details about our shipping and returns policies to ensure a smooth shopping experience.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Standard Shipping (€12.95)
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch

Free Shipping (Orders €50+)
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch

International Shipping

We ship worldwide except to certain remote areas and parts of Asia. Please note that international shipments may be subject to customs fees, taxes, or duties which are the responsibility of the customer.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return or exchange it within 15 days of receiving your items.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned if unpacked:

  • Ligbedkussens (sunbed cushions)
  • Tuin zit- & matraskussens (garden seat & mattress cushions)
  • Any cushions with removed protective film

Return Conditions

To be eligible for a return or exchange, items must:

  • Be in original condition (unused, unwashed, and undamaged)
  • Have original packaging and tags
  • Include proof of purchase

4-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

  • Subject line: “Retourverzoek – [Your Order Number]”
  • Order number
  • Product name
  • Reason for return (wrong product, damaged, other)
  • Photos of the product (required for damaged items)
  • Your full name, email address, and phone number

Step 2: Wait for Approval

Our team will respond within 2 business days with:

  • Return approval
  • Return address
  • Specific instructions if needed

Step 3: Ship Your Return

Carefully repackage the item in its original packaging and ship to:

Madison Verkoopwinkel – Retouren
43 Kortrijksestraat
‘s-Gravenhage, NL 2587VP

Note: Return shipping costs are the customer’s responsibility unless the product was damaged or defective upon delivery.

Step 4: Receive Your Refund or Replacement

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days via original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped as soon as return is approved, with similar delivery time as original order

Refund Processing Times

After we receive and inspect your return:

  • Credit card payments: 3-10 business days (depending on your bank)
  • PayPal: Within 24 hours

Frequently Asked Questions

What if my product arrived damaged?

Contact us within 48 hours of delivery at [email protected] with photos of the damage. We’ll send a free replacement or issue a full refund.

Can I exchange for a different model?

Yes, if the new product has equal or higher value. For higher-value items, you’ll only pay the price difference.

International Returns

For customers outside the Netherlands:

  • Mark returns as “RETOURGOEDEREN” to avoid customs charges
  • We don’t cover international return shipping (unless product was defective)
  • Returns to Asia and certain remote areas aren’t possible

Contact Us

Have questions about our shipping or returns policy? Our friendly team is happy to help:

Madison Verkoopwinkel – Where outdoor comfort meets worry-free shopping!